Cancellation Policies

Class Cancellations

1. Cancellation Window: You can cancel your reservation yourself up to 12 hours before the scheduled class to receive a credit to be used for a future class. To do this, go to your Appointment Scheduled confirmation email and scroll to the bottom where you’ll see a button to “Change/Cancel Appointment”.

2. Late Cancellation: Within 12 hours of the class start time, you are not able to cancel or reschedule your class yourself. This will be considered a late cancellation. Late cancellations are not eligible for a refund or class credit. Please understand that your spot could have been used by someone else.

3. No-Show: If you fail to show up for a class without canceling, it will be considered a no-show. No-shows will result in a deduction of 1 class credit from your account, depending on your membership or package.

4. Unlimited Members: Unlimited members will be subject to a late cancellation fee of $350MX for late cancellations and no-shows.

5. Exceptions: We understand that emergencies and unforeseen circumstances may arise. Please reach out to our team in such cases, and we will consider exceptions on a case-by-case basis.

Monthly Memberships & Packages Cancellation

Our AIR, EARTH, & FIRE memberships are ongoing monthly memberships that automatically renew each month and can be canceled at any time.

We highly recommend that you create an Acuity account after your purchase. This will allow you to view past payments, update your card on file, cancel the subscription, or reactivate the subscription. Use either the email address you purchased the package with or the “Certificate Code” found in your membership purchase confirmation email. To create an account, there are a couple of options: 

  • When you go to schedule your first class or day pass session, scroll to the bottom of the booking confirmation screen and you will see a “Register for an Account” button. Click this and follow the instructions to create your account. 

  • Download the Acuity Scheduling Client for either iPhone or Android. On the app home screen, click the + sign next to “Businesses” and add alchemizehouse.as.me in the “Business Scheduling URL” field. Then click the Profile button on the bottom right of the navigation bar and click “Create Account.”

It is your responsibility to cancel your recurring membership and refunds will not be given if you forget to do so. If you need help canceling your membership you can also message us at our business WhatsApp at +52 1 311 150 2446. Please only reach out to us for assistance with this if absolutely necessary.

Private Event Cancellation & Refund Policy

Full Refund: Cancellations made at least 7 days before the event will receive a full refund of the deposit.

Partial Refund: For cancellations made between 7 days and 48 hours before the event, the remaining 50% payment will be refunded, but the initial 50% deposit is non-refundable.

Limited Refund: Cancellations made within 48 hours of the event are eligible for a 25% refund of the total event fee.

We appreciate your understanding and cooperation with our cancellation policies, as it helps us maintain a fair and efficient scheduling system for all of our valued members.

Last updated: November 2024